Refund policy

 

We want you to be happy with your Veylora Skin purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your purchase.

To be eligible for a return, the product must be unused, unopened, and in its original packaging. We cannot accept returns for products that have been opened or used for hygiene and safety reasons.

To request a return, please contact our customer support team with your order number and a description of your request. If your return is approved, we will provide instructions for returning the product.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Once we receive and inspect the returned product, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with your order number and photos of the item.

Veylora Skin reserves the right to refuse returns that do not meet the requirements of this policy.